Barclays Bank

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Reviews about Barclays Bank

• Barry Baguley

  24.10.2018
  ★ ☆ ☆ ☆ ☆
  This morning I requested a solution to the problem of attempting to set up online banking on 3 occasions for a family member, a client of Barclays for many years and with a substantial amount of money held by them.
  Initially the two staff members, a long haired lady and a red headed young gentleman ignored me although I was standing in front of them (the continued their private musings). During the conversation they came to the conclusion they could not provide me with a solution. Then a third member of staff suddenly appeared from my right hand side mistakenly assuming I was someone else. She quickly apologised and proceeded to giggle with her colleagues who remained in front of me. Then to my absolute shock they completely blanked me, looking everywhere except at me. I attempted to continue the conversation and they did not respond. I was gobsmacked and left the branch.
  Let's be clear. Your staff are unprofessional, and clearly lack the manners or empathy that should be shown to a client. It is possible that the fault lies with Barclays management who quite clearly do not have the appropriate training in place for these members of staff. That being said, regardless of training, the original job interview and recruitment process should remove people who may not have the competence to represent a major high street bank.
  The staff members will likely not be reprimanded nor do I expect the management to investigate their current levels of "customer service". For a business to apply the correct level of customer service requires a culture to be determined and established from the very top of the business, and for that to flow down. Either Barclays have forgotten about this, or they are not getting the message to the low level and poorly educated staff members we mere civilians must deal with on a daily basis.
  The cost of today's experience to Barclays will be the closure of the account by my family member, a rather important six figure sum. Thank you Barclays.
• John West

  03.02.2018
  ★ ☆ ☆ ☆ ☆
  I bought two endowment mortgages and a payment protection plan from Barclay's in Redditch in respect of a house purchase.
  I was assured that there was a negligible risk of them failing to meet the target amount.
  The PPI was unsuitable for freelances like me and eventually they had to refund all the contributions.
  The endowment policies were about £17,000 short of the target amount.
  Barclay's falsely claim that I knew that they were 'high risk' at the point of sale, despite their salesman telling me otherwise.
  Recently, staff at the Redditch Branch said that I should be compensated, but Barclay's Complaints Department just wasted large amounts of my time and generated masses of correspondence but no compensation was ever paid for the shortfall. This complaint has been going on for years with no satisfaction; they just politely 'stonewall' all communications. The big banks think can get away with being mean and unfair with their customers.
  I have complained to the Ombudsman and the Chairman of Barclay's group but they will not do anything about my loss despite all the bank's published policies about being ethical and 'treating customer fairly', which seem to be only "window dressing". I have now moved my account to an ethical bank.
  Check with "Which?" magazine for good, fair, reliable, ethical financial services providers.

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